Quality you can rely on  

ExxonMobil Chemical recognizes customer satisfaction is of primary importance to its success. Mindful of its responsibility to the consumers it serves directly and the customers who resell its products, ExxonMobil Chemical strives to understand their requirements and concerns and to merit their business by responding effectively to their needs.

ExxonMobil Chemical policy is to:

  • Provide high-quality products that meet or exceed equipment specifications and consumer needs under all reasonable circumstances
  • Furnish services that reliably meet responsible standards of performance, efficiency and courtesy
  • Furnish accurate and sufficient information about its products and services, including details of guarantees and warranties, so that customers can make informed purchasing decisions
  • Require truth in advertising and other communications

In addition, where products reach the ultimate consumer through independent parties, such as distributors or terminals, the policy is to actively encourage such parties to achieve standards comparable to those which have been established for ExxonMobil Chemical’s own performance.

  • ExxonMobil Chemical Baton Rouge plant engineers review plant

    ISO 9001

    We recognize the importance of ISO in establishing global standards and the need for certification. That is why we ensure our Global Product Quality Management System (GPQMS) is ISO9001 certified by Lloyd’s Register Quality Assurance (LRQA).

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  • Global Product Quality Management System

    GPQMS ensures consistency across all our products, driving quality improvements. Regular audits help to ensure GPQMS compliance. All of our sites are GPQMS compliant and, where applicable, ISO certified and follow Good Manufacturing Practices (GMP).

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  • ExxonMobil Chemical bottle packaging

    Quality and customers

    The quality we deliver can have an impact across every step of the value chain in every market we serve, right through to consumers – contributing to their quality of life.

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